Assistance

Policy

As announced, the Finger Lakes Wine Festival at Watkins Glen International scheduled for July 9-11, 2021 has been postponed until July 8-10, 2022.

Q: WHAT DATE WILL THE POSTPONED 2021 FINGER LAKES WINE FEST BE SCHEDULED FOR?

The 2022 Finger Lakes Wine Festival is scheduled for July 8-10, 2022

Q: What do I need to do to get an event credit towards 2021 events?

Ticket holders will automatically receive a credit within their account by May 5, 2021. No customer action is needed to receive the credit.

Q: CAN I GET A REFUND INSTEAD OF AN EVENT CREDIT?

Refund requests must be submitted by May 30, 2021.

Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 30 days from the original form submission date to process requests.

- Request Refund

Q: HOW WILL I RECEIVE MY REFUND?

Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 30 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.

Q: CAN I USE MY 120% CREDIT TOWARDS MY RENEWAL?

Yes, the credit can be applied to a future event in 2021 or 2022 at a NASCAR-owned track, including towards your 2022 Finger Lakes Wine Festival renewal.

Q: I BOUGHT TICKETS THROUGH ANOTHER SOURCE, CAN I STILL GET EVENT CREDIT?

Any event credits or refunds will only be made to the ticketholder on file with the track up to 30 days following the cancellation announcement.

Q: CAN I GET AN EVENT CREDIT FOR MY CAMPSITE AS WELL?

Any paid admission - including, camping, festival admission and hospitality - purchased in advance on the ticketholder’s account will be eligible for an event credit or refund.

Q: HOW DO I GET A REFUND FOR THE REST OF MY WEEKEND TRAVEL?

Fans will need to work directly with airlines, hotels, etc. for any such possible arrangements.

Q: I HAVE NOT YET HEARD BACK FROM MY FORM REQUEST. WHEN CAN I EXPECT A RESPONSE?

Our team is reviewing all forms and personally contacting fans to ensure that requests are processed. We appreciate your patience as we continue to work through this unprecedented time.

Q: If I am unable to attend the rescheduled date, what are my other options?

We are happy to offer ticketholders an event credit towards the 2022 Finger Lakes Wine Festival or other events held at Watkins Glen International, or any NASCAR-owned track, during the remainder of 2021 or in 2022.  Event credits will be in the amount paid for all admissions including festival admissions, camping, taster banquet, Launch of the Lakes, etc. plus an additional 20% credit on top of your paid amount. If fans are unable to attend another event in 2021 or 2022, we will accept requests for refunds.  Event credits or refund requests must be submitted within 30 days following the cancellation announcement.